As I mentioned yesterday in the weekend update, our car is at the shop, not safe to drive, waiting for a part to be delivered. After 4 days of no vehicle I decided to rent a car for a couple of days as we have shit to do, plus we both have appointments Monday morning. The math on rental car vs. Uber was a wash.
I hopped on the city bus for the 3 mile ride to the airport, and upon arriving stood in line for 15 minutes while the 2 Budget/Avis agents dealt with a grand total of 3 customers. When I got the front I was told that there were "no cars in the garage" and that I could have a seat and wait and eventually maybe somebody would return a car and I would get the rent the car I had reserved the day before.
Cue Seinfeld. That bit was broadcast in September 1991. So it was already enough of a recognized problem then to be worthy of pop culture skewering. And here we are 34 years later, and the problem hasn't gotten better, if we are being generous. If we are realistic, it's worse. Budget tried to blame it on the storms in RVA yesterday. Apparently a bunch of people with afternoon flights decided to skip the flights instead of returning their rental cars in the rain.
Right....It could have been 78F and sunny, and they would not have had a car for me.
There were 8-10 people ahead of me in the desperate suckers line. Unlike all of them, who were visiting RVA and thus needed transportation, I could say FU to Budget and just go home. The bus was leaving in about 10 minutes so that is what I did. I canceled the reservation on my phone and rode the three stops back to the bus stop closest to the house.
At that point both my wife and I really needed to get out of the house, as we had been home bound without a car since Tuesday. So we walked the one mile to the local pub for dinner. While walking I realized that the last time either of us had walked one mile for a dinner date was college. Fish and chips, a burger with fries, two beers, and an iced tea didn't cost $55 after tip in college though.
In grad school (and undergrad) I was taught that a market with notoriously bad customer service was just begging for a competitor to come in and do things right. However, that was before the corrosive effects of private equity were well understood. Any real threat to the current market would just be purchased and killed. See the tech industry for literally dozens of examples.
Anyway, I rode the city bus for the first time yesterday, and I did a college like date (in spirit, if not in price) with my wife. We will be home all day, because you know, we don't have wheels.
Note: We live at the very end of the bus line. Getting to the airport is easy via bus. Getting downtown or anywhere else we might want to go in RVA via bus is 90 minutes each way.